Terms & Condition

Reason for return  DESCRIPTIONS Possible to return Proof for verification Shipping Cost of Return Action
Damage Item  Product(s) damaged when customer received it. Yes Photo & Original Tax Invoice Borne  by Seller   Exchange / Refund
Wrong Delivery Product(s) received does not match with customer’s order. Yes Photo & Original Tax Invoice Borne  by Seller   Exchange / Refund
Out of Stock  Customer made fully payment for the item  which is out of stock. Exchange /    Refund /              Wait for re-stock the ordered product
 

Exchange Policy

   1. Please request for exchange by emailing us at mementocollection@gmail.com within 7 days from the day order is received. You have to include the following details in the email:
*Order no:
*Contact no:
*Product to exchange:
*Reason for exchange :
   *And attach with Photo & Original Tax Invoice
   2.Once we receive your request for exchange, we shall contact you within 3 business days for further instructions.
3. If you wish to exchange your product for another design or colour, you must return the product and place a new order.
4. The price difference will not be refunded if the price of the exchanged product is lower than the original product.
5. You shall pay the price difference if the price of the exchanged product is higher than the original product.
6. For exchange purposes, delivery and handling charges paid are not refundable.
 

Refund Policy

   1. Please request for refund by emailing us at mementocollection@gmail.com within 7 days from the day order is received. You have to include the following details in the email:
*Order no:
*Contact no:
*Reason for refund :
   *And attached with Photo & Original Tax Invoice
2.The purchase price will be refunded to you using bank-in payment method only.
3.Please allow (14) working days for us to process your refund upon receipt your complete personal particulars.
 

Delivery Policy

1. We can deliver to shipping addresses in Malaysia only and SKYNET is our appointed courier service provider.
    However, please note that it might not be possible for us to deliver to some locations as requested in your order.
2. If this is the case, we will inform you using the contact details that you provide to us when you place your order and
    arrange for delivery to an alternative shipping address.
3. When your order is shipped, you will be notified and a tracking number will be furnished.
4. We endeavor to deliver within 2 – 3 working days of any order but we cannot guarantee any firm delivery dates and we
would update you accordingly if we could reasonably foresee that we are unable to meet our estimated delivery date, but,
to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses
arising out of late delivery.
5. Upon delivery of the product, you may be required to sign for delivery. You agree to inspect the product for any obvious
faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product as reference
 in case of future communication with us.
6. We only deliver all products in our standard packaging.
7.All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your
obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach.
 From the time when risk passes to you, we will not be liable for loss or destruction of the product.
8. If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery
 or collection from the carrier.
9. You are obliged to take all reasonable steps to ensure the safety standards and the general appropriateness of the
   product offered to you. You shall exercise your due care and diligence when using the product for yourself and/or any third
   party, and to the extent permitted by laws, you shall release from and indemnify us against all liability, cost, loss and/or
expenses arising out of your use any of any of the products including (but not limited to) loss of income, loss of opportunity,
personal injury and damage to your property, whether direct or consequential or, foreseeable, due to some negligent act
or omission or otherwise.